We want you to be able to buy with confidence and be completely satisfied with your purchase. If you receive your order and are not happy for any reason we will gladly accept it as a return within 14 days of delivery you can provide proof of purchase.
The product is unworn and the original packaging is intact and undamaged. To return a product, please contact us first. Products returned without first contacting us will not be accepted as returns and no refund will be issued. Once we receive your returned order and the product and packaging has been inspected and verified as being unworn and undamaged, we will issue you a refund (less original shipping paid for international orders).
If we inspect your returned order and determine that the product or packaging has been damaged we will contact you to make arrangements to return your order to you at your cost. Refunds will be processed promptly and payment made by the same method that the original order was paid. Refund payments may take up to 7 business days to be received, depending on your bank and location. All refunds are processed in Australian Dollars and we are not responsible for any shifts in currency exchange rates between purchase and refund (for international orders).To arrange for a return, please use the form located on our contact page.
When returning straighteners to us for a warranty claim, e-mail us at firstname.lastname@example.org so that we know to expect your unit back for repair or replacement.Please ensure that you include your full name and address in the package together with a note explaining the problem.
If your straightener has gone wrong within 12 months of purchase, we will refund your return postage fees up to a value of $10. Outside of the first 12 months you will be responsible for your own return costs. Please make sure the straightener is at least well bubble wrapped when you return it. If we are unable to repair your unit within 2 working days we will send you a replacement providing your straightener falls in the warranty guidelines and has not been misused and the fault has occurred through normal operation.